Conversation with merchant

MHSTAR UK LTD

3m Hanging Banana Parasol - 5 Colours

Voucher code: 2924405875
Redeemed on: 27 May 2020 | 10:40
Ticket number: 9581211-1312
Customer email:
Sold by: MHSTAR UK LTD
Order status: Refund Paid
Direct Conversation with Merchant is no longer Available. Please note that a member from GoGroopie Customer Support will contact you directly by e-mail in the next 48 hours.
MHSTAR UK LTD sent you a message:
12 Jun 2020 | 16:26
2924405875
Good morning,

Thank you for your message.

I am sorry for the delay, Could you please confirm if the item inside is good or not?

Kind regards,

Rita

NOTICE TO CUSTOMER: Due to the ongoing situation please be assured we are doing everything we possibly can to continue our normal service. However, we are experiencing unprecedented volumes of Email communication. Please expect a delay in our response times, but be assured we will get to your Email as quickly as we can.There is no need to send a follow-up email, this is your confirmation that we have received it. We thank you for your patience. eCommerce support powered by xSellco Helpdesk
Your message to MHSTAR UK LTD
01 Jun 2020 | 16:36
The parcel arrived and box was damaged. See attached picture.
a1064f65f6251003.jpg
Your message to MHSTAR UK LTD
29 May 2020 | 13:44

I have had no confirmation of the order from MH star. I may want to cancel it as i am not happy that you have taken payment and no goods