Conversation with merchant

Top Good Chain

Electric Vibration-Therapy Massage Gun in 4 Colours - 2000mAh or 2400mAh

Voucher code: 5056738936
Redeemed on: 03 Oct 2021 | 10:12
Ticket number: 23696204-1377
Customer email:
Sold by: Top Good Chain
Direct Conversation with Merchant is no longer Available. Please note that a member from GoGroopie Customer Support will contact you directly by e-mail in the next 48 hours.

You have raised a dispute with this merchant to GoGroopie. Comment:Hi yes ticket number 15535831-1591 I still have not received the topper mattress £19.99 postage £5.99 I emailed them and still had no reply so I would like a refund £25.98 as it looks like they are not sending the item this was back in January if you can not help then I will open a case with PayPal this is bad news when I have to do all the work to get my item or a refund I will close my account with gogroopie
thank you
yours
HARRY

03 Mar 2023 | 08:48

The ticket is reopened by the customer.

25 Feb 2023 | 08:31

The ticket is marked as resolved by the customer. Comment:Cheers.

21 Oct 2021 | 09:50
Top Good Chain sent you a message:
21 Oct 2021 | 07:30
Dear customer,

Thank you for contacting us.

We have submitted a 4.5 GBP refund for you.

Please allow 1-3 working days to receive this .

Once again, please accept our full apologies for the inconvenience caused to you.

Regards
Customer Service Team




aftersale@topgoodchain.com

From: GoGroopie Customer
Date: 2021-10-20 20:25
To: aftersale
Subject: Missing parts/accessories | GoGroopie | 23696204-1377
A Customer has submiC:\Users\Administrator\AppData\Roaming\Foxmail7\Temp-5376-20211021090659\tted a new message to you via the GoGroopie Resolution Centre.
### REPLYING TO THIS EMAIL WILL SEND A REPLY DIRECTLY TO THE CUSTOMER VIA THE GOGROOPIE RESOLUTION CENTRE ###
Customer:
Delivery Address: Ludlow, Shropshire SY8 3PA, CLEE HILL 24 THREE CROSSES
Sent to Merchant: 04/10/21
Voucher Code: 5056738936
Deal Title: Electric Vibration-Therapy Massage Gun in 4 Colours - 2000mAh or 2400mAh
Message from Customer:
Your message to Top Good Chain
20 Oct 2021 | 13:25
My email address is: michael.bowen@btinternet.com
Top Good Chain sent you a message:
20 Oct 2021 | 10:31
Dear customer ,

Thank you for getting touch with us .

Paypal account is usually the email address for logging in to paypal, you can check your email address and provide it to us

If you have any questions, please do not hesitate to get in touch.

Kind regards,

Customer Service Team



aftersale@topgoodchain.com

From: GoGroopie Customer
Date: 2021-10-20 17:05
To: aftersale
Subject: Missing parts/accessories | GoGroopie | 23696204-1377
A Customer has submiC:\Users\Administrator\AppData\Roaming\Foxmail7\Temp-5440-20211020091501\tted a new message to you via the GoGroopie Resolution Centre.
### REPLYING TO THIS EMAIL WILL SEND A REPLY DIRECTLY TO THE CUSTOMER VIA THE GOGROOPIE RESOLUTION CENTRE ###
Customer:
Delivery Address: Ludlow, Shropshire SY8 3PA, CLEE HILL 24 THREE CROSSES
Sent to Merchant: 04/10/21
Voucher Code: 5056738936
Deal Title: Electric Vibration-Therapy Massage Gun in 4 Colours - 2000mAh or 2400mAh
Message from Customer:
Your message to Top Good Chain
20 Oct 2021 | 10:00
I only pay by PayPal. I don't know where my PayPal account is.
Top Good Chain sent you a message:
20 Oct 2021 | 07:42
Dear Customer,

Thank you for your reply

could please provide your paypal account ? it like a email address.
we only could partial refund by Paypal .

If you do not have a paypal account ,maybe you can open a new one or you could borrow from your friend.

Once we have this, we will immediately deal with your refund .

Please accept my apologies for the inconvenience caused.

If you have any other questions, please do not hesitate to get in touch with us.

Kind regards,

Customer Service Team



aftersale@topgoodchain.com

From: GoGroopie Customer
Date: 2021-10-19 18:40
To: aftersale
Subject: Missing parts/accessories | GoGroopie | 23696204-1377
A Customer has submiC:\Users\Administrator\AppData\Roaming\Foxmail7\Temp-5440-20211020091501\tted a new message to you via the GoGroopie Resolution Centre.
### REPLYING TO THIS EMAIL WILL SEND A REPLY DIRECTLY TO THE CUSTOMER VIA THE GOGROOPIE RESOLUTION CENTRE ###
Customer:
Delivery Address: Ludlow, Shropshire SY8 3PA, CLEE HILL 24 THREE CROSSES
Sent to Merchant: 04/10/21
Voucher Code: 5056738936
Deal Title: Electric Vibration-Therapy Massage Gun in 4 Colours - 2000mAh or 2400mAh
Message from Customer:
Your message to Top Good Chain
19 Oct 2021 | 11:39
OK a refund of 4.5 GBP would be appreciated, My son said I charge the item from a USB port in my computer.
Top Good Chain sent you a message:
19 Oct 2021 | 10:35
Dear customer ,

Thank you for getting touch with us .

Sorry, there is an error in the promotion on the website, in fact there is no charger

Can we refund 4.5 GBP to you as compensation ？

Once again, please accept our full apologies for the inconvenience caused to you.

If you have any questions, please do not hesitate to get in touch.

Kind regards,

Customer Service Team



aftersale@topgoodchain.com

From: GoGroopie Customer
Date: 2021-10-19 17:10
To: aftersale
Subject: Missing parts/accessories | GoGroopie | 23696204-1377
A Customer has submiC:\Users\Administrator\AppData\Roaming\Foxmail7\Temp-8320-20211019090303\tted a new message to you via the GoGroopie Resolution Centre.
### REPLYING TO THIS EMAIL WILL SEND A REPLY DIRECTLY TO THE CUSTOMER VIA THE GOGROOPIE RESOLUTION CENTRE ###
Customer:
Delivery Address: Ludlow, Shropshire SY8 3PA, CLEE HILL 24 THREE CROSSES
Sent to Merchant: 04/10/21
Voucher Code: 5056738936
Deal Title: Electric Vibration-Therapy Massage Gun in 4 Colours - 2000mAh or 2400mAh
Message from Customer:
Your message to Top Good Chain
19 Oct 2021 | 10:05
It says in the advert that it comes with a charger, USB cable is no good to me because I have nothing to plug it into. This is what it says in the advert,

2400 mAh
Pack List
1 x MUSCLE MASSAGER
4 X REPLACEABLE HEADS
1 X CHARGER
1 X INSTRUCTION MANUAL
The problem is the charger is missing, are you saying the pack list is wrong?
Top Good Chain sent you a message:
19 Oct 2021 | 09:14
Dear customer

Thank you for getting in touch with us .

We are sorry to hear that the problem you said.

this product has only one USB charging cable.

could you please careful following of the attached instruction and have a try ,thank you

Any questions please do not hesitate to contact me.

Regards
​
Customer Service Team#3


aftersale@topgoodchain.com

From: GoGroopie Customer
Date: 2021-10-18 18:05
To: aftersale
Subject: Missing parts/accessories | GoGroopie | 23696204-1377
A Customer has submiC:\Users\Administrator\AppData\Roaming\Foxmail7\Temp-8320-20211019090303\tted a new message to you via the GoGroopie Resolution Centre.
### REPLYING TO THIS EMAIL WILL SEND A REPLY DIRECTLY TO THE CUSTOMER VIA THE GOGROOPIE RESOLUTION CENTRE ###
Customer:
Delivery Address: Ludlow, Shropshire SY8 3PA, CLEE HILL 24 THREE CROSSES
Sent to Merchant: 04/10/21
Voucher Code: 5056738936
Deal Title: Electric Vibration-Therapy Massage Gun in 4 Colours - 2000mAh or 2400mAh
Message from Customer:
96264__Foxmail.1@be93f32e-faa0-75ac-f6d2-07f62fe4d8e4_CatchE35E.jpg
96264_10028744401469803625_lADPD2eDQwGAotLNGDvNJJY_9366_6203.jpg
Your message to Top Good Chain
18 Oct 2021 | 10:53

This being the second email I have sent: I have received the item but the charger is missing from the box, I have no way of charging it, that is why I purchased the one that comes with a charger. Can you find out why it was sent without a charger and will you be suppling me with one?.